With the entry into force of the European Accessibility Law of 2025, companies offering transport services will also have to ensure that their digital resources, including their websites and applications, meet the accessibility standards required by the regulations.
Next, we will explore the main penalties and disadvantages that could jeopardize your economic activity when you have digital resources related to transportation services that are not accessible.
What happens if my transportation-related digital services are not accessible?
If you offer a transport service through digital resources, such as ticket sales websites or mobile seat reservation applications, with the entry into force of the European Accessibility Law of 2025, the authorities will be able to take measures that could include from initial warnings to the temporary suspension of the platform in case they do not comply with accessibility.
As we indicated, this would affect both ticket sales and schedule information among other functions, generating an interruption in service and causing a negative impact on customers.
Financial sanctions for digital resources of non-accessible transport
Transport services that do not comply with the requirements established by the European Accessibility Law of 2025 will be exposed to significant financial fines.
It should be noted that the harshness of the sanction will generally depend on the size of the company. Specifically, the largest companies will be the most penalized, with sanctions that could reach tens of thousands of euros, depending on the severity of the non-compliance. SMEs will also have to adapt to avoid being sanctioned, although their sanctions will be lower.
Benefits of adapting to the European Accessibility Law of 2025
Complying with accessibility standards not only avoids penalties, but also opens the doors to a much broader audience.
In Europe, it is estimated that more than 20% of the population has some type of disability. Adapting the digital resources of your transportation service to these needs means improving the user experience and gaining loyal customers, in addition to avoiding harsh legal penalties.
How does the lack of accessibility affect your users?
A platform that is not accessible represents an insurmountable barrier for millions of users, especially those with visual, hearing or motor disabilities. This could lead to users choosing alternative, more inclusive services, which will mean a loss of income for companies that do not comply with the regulations.
As an example, a ticket sales website that is not accessible could be strongly affected both at a reputational level and in its income level if it does not have functionalities adapted to accessibility, since the purchasing process would be interrupted for those users who have a disability.
Impact on the image of transport services
As mentioned, one of the negative impacts of not complying with the accessibility standards imposed by the new European Accessibility Law of 2025 is the possibility of damaging the reputation of your transport company, being affected by the loss of customer trust and the possible bad perception of your brand.
In a market where inclusion and social responsibility are increasingly valued, companies that ignore accessibility risk falling behind their competitors. To learn more about the current accessibility guidelines, you can consult WCAG 2.1.
Do you want to know more about the European Accessibility Law of 2025? Visit our Complete Guide.
