Banking and Financial Entities
Inclusive digital banking: ensure universal access to your financial services before the EAA takes effect.
Online banking has become the primary customer relationship channel, but it often excludes those over 65 and people with functional diversity. The European Accessibility Act (EAA) requires all digital banking services to be accessible from June 2025. We work with financial entities to simplify interfaces, ensure keyboard operability, and comply with European regulations, turning accessibility into a competitive advantage.
Why must banking be accessible?
Financial services are essential for daily life for all citizens. Checking balances, making transfers, purchasing products, or managing investments are operations that must be within reach of everyone, regardless of their abilities.
The European Accessibility Act (EAA) explicitly includes banking services among sectors required to guarantee digital accessibility from June 2025. This affects online banking, mobile apps, ATMs, payment gateways, and all digital contractual documentation.
Beyond legal compliance, accessible banking has a direct business impact: Spain has more than 9 million people over 65, a growing segment that increasingly operates through digital channels. An accessible experience improves satisfaction, reduces call center calls, and expands the customer base.
Applicable regulations
European Accessibility Act (EAA)
Directive 2019/882 requiring all digital banking services (online banking, apps, ATMs, contracts) to be accessible from June 2025.
WCAG 2.2
Technical reference standard for web and mobile interface accessibility. AA level required by the EAA for all digital banking platforms.
PSD2 (Payment Services Directive)
The payment directive requires strong customer authentication (SCA) processes to be accessible, ensuring all clients can complete payment operations securely.
UNE 301 549
Harmonized standard establishing technical accessibility requirements for ICT products and services, including ATMs and self-service terminals.
What must be accessible?
Online Banking (Web)
Electronic banking portal where customers check accounts, make transfers, and purchase products. Full operations accessible by keyboard and screen reader.
Mobile Banking App
Native iOS and Android application with main banking features. Must meet the same accessibility standards as the web portal.
ATMs
Self-service terminals that must be operable by people with visual, auditory, and motor disabilities, including audio navigation and adequate contrast.
Investment Platforms
Trading, funds, and investment portals and apps with charts, data tables, and complex operations requiring accessible alternatives and structured navigation.
Digital Contracts & Documentation
Contracts, general conditions, statements, and pre-contractual documentation in digital format that must be accessible per PDF/UA and readable by assistive technologies.
POS & Payment Gateways
Online payment interfaces and digital point-of-sale terminals that must ensure the checkout process is completable by any user.
Accessibility Audit
Comprehensive technical evaluation of online banking, mobile apps, and ATMs per WCAG 2.2 and UNE 301 549, with technical reports for development teams and executive summaries for management.
Strategic Consulting
Design of an accessibility roadmap for the financial entity: governance, team training, development cycle integration, and EAA compliance preparation.
PubliAccesible
Accessibility certification for commercial communications, digital advertising, and banking marketing materials per inclusion standards.
Document Accessibility
Remediation of contracts, statements, general conditions, and pre-contractual documentation in PDF per PDF/UA, ensuring reading by assistive technologies.
Tools we implement
We All Compliance
24/7 monitoring of all digital banking channels (web, app, private area) with real-time alerts and compliance dashboard for the compliance team.
We All PDF
Automated remediation of contracts, statements, and financial documentation in PDF per PDF/UA. Ideal for the banking sector's document volume.
Accessible AI Assistants
Banking chatbots and virtual assistants designed to be accessible from their inception, complying with the European AI Act and WCAG standards.
Digital banking
accessibility seal.
Certify that your digital banking channels comply with WCAG 2.2 AA and the European Accessibility Act. A differentiator that reinforces customer trust and your entity's ESG positioning.
Companies that already trust us
