Public Administrations
Full compliance with RD 1112/2018 and Law 11/2023 for all your digital channels.
The public sector is the most regulated in terms of digital accessibility in Spain. It is not enough to be accessible: you must demonstrate it to the Web Accessibility Observatory (OAW). We offer a comprehensive service covering everything from auditing your e-government sites to full ARU management, IRA reports, and public PDF document compliance.
Why is accessibility mandatory in the public sector?
Applicable regulations
RD 1112/2018
Main regulation requiring all public sector entities to comply with UNE 301 549 on websites, apps, and digital documents.
Law 11/2023
Public administration digitalization law reinforcing the citizen's right to interact electronically in an accessible manner.
European Accessibility Act (EAA)
Directive 2019/882 that since June 2025 extends accessibility obligations to digital services linked to the public sector.
UNE 301 549
Harmonized European standard establishing technical accessibility requirements for ICT products and services. Technical reference of RD 1112.
What must be accessible?
E-Government Sites
Citizen processing platforms where administrative procedures are conducted online. Must be keyboard-operable and screen reader-compatible.
Institutional Web Portals
Public information, transparency, and institutional communication websites. First digital point of contact with citizens.
Mobile Applications
Native and hybrid public service apps (transport, health, procedures) that must meet the same accessibility requirements.
Public PDF Documents
Official state gazette, minutes, calls, budgets, and reports that must be tagged per PDF/UA to be accessible.
Online Forms
Application, complaint, suggestion, and citizen participation forms with accessible validation and understandable error messages.
Processing Platforms
Case management systems, electronic procurement, and public contracting platforms with complex processes.
Digital Kiosks
Self-service terminals in public offices (information points, appointments) that must be operable by people with reduced mobility.
Intranets & Employee Portals
Internal management and communication platforms for civil servants that must also comply with accessibility requirements to ensure workplace inclusion.
Institutional Social Media
Content published on official social media channels that must be accessible: images with alt text, captioned videos and plain language.
Accessibility Audit
Complete technical evaluation of your portals and e-government sites per UNE 301 549, with reports adapted to the OAW model and solution proposals for developers.
Outsourced ARU
We fully manage your Accessibility Responsible Unit: IRA reports, declarations, OAW monitoring, and citizen complaint management without specialized personnel.
Document Accessibility
Professional remediation of public PDF documents (minutes, gazettes, budgets) per the PDF/UA standard, ensuring reading by assistive technologies.
Strategic Consulting (Plain Language)
Guidance for implementing accessibility and plain language policies in institutional communication, improving citizen understanding of administrative texts.
Tools we implement
We All Compliance
Continuous monitoring platform that watches WCAG compliance across all your public portals 24/7, with alerts and executive dashboard for the ARU.
We All PDF
Automatic PDF document remediation tool per PDF/UA. Ideal for processing large volumes of public documentation in a scalable way.
We All TXT
Plain language and easy reading audit solution for administrative texts, ensuring institutional communication is understandable for everyone.
Public
conformity seal.
Certify that your administration's portals and e-government sites comply with WCAG 2.2 AA and RD 1112/2018 standards. Objective backing before the OAW and citizens.
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