Law 11/2023 on Digitalization
Law 11/2023 of 8 May promotes the digitalization of public administration with accessibility as a cross-cutting requirement. It mandates that all digital procedures, electronic notifications, digital signatures and electronic registries must be fully accessible.
What is Law 11/2023?
The law reinforces the framework of RD 1112/2018 by expanding what must be accessible: not just websites and apps, but also electronic administrative procedures, digital notifications, electronic signature systems and electronic registries.
Our team advises public administrations on meeting these requirements, ensuring no citizen is excluded from digital public services.
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1
Establishes the digital channel as the primary interface between citizens and public administration.
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2
Requires accessibility in electronic procedures, digital signatures and notifications.
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3
Reinforces RD 1112/2018 by expanding the scope of obligated digital assets.
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4
An inaccessible digital procedure may invalidate the resulting administrative act.
Our
methodology.
Digital Asset Inventory
Mapping of all electronic procedures, notification systems, signature platforms and registries under the scope of Law 11/2023.
Accessibility Audit
Technical evaluation of each digital asset against UNE 301 549 / WCAG 2.2 AA, with special focus on procedural flows.
Remediation Plan
Prioritised roadmap addressing the most critical accessibility barriers in citizen-facing procedures.
Staff Training
Training for civil servants on accessible document creation and inclusive digital communication.
Ongoing Compliance
Continuous monitoring and periodic review to maintain accessibility as services evolve.
Who it is
aimed at
Law 11/2023 applies to all levels of Spanish public administration and their technology providers.
What must be accessible
Electronic Offices
Citizen-facing platforms for administrative procedures that must be fully operable via keyboard and screen readers.
Digital Notifications
Electronic notification systems that must be perceivable and understandable by all users.
Electronic Signatures
Digital signature platforms that must provide accessible alternatives for persons with disabilities.
Electronic Registries
Document submission systems that must meet WCAG 2.2 AA criteria.
Why we are
different
We build sustainable and scalable accessibility infrastructures.
Legal Compliance
Full alignment with Law 11/2023, RD 1112/2018 and the EAA, avoiding administrative sanctions.
Digital Inclusion
Ensuring no citizen is excluded from essential public services due to accessibility barriers.
OAW Readiness
Preparation for Web Accessibility Observatory monitoring with passing scores.
Institutional Reputation
Demonstrating commitment to universal access strengthens public trust in the administration.
Risks of
non-compliance
An inaccessible digital procedure may invalidate the resulting administrative act and expose the administration to citizen complaints.
Administrative Invalidity
Procedures conducted through inaccessible platforms may be challenged and invalidated.
Ombudsman Complaints
Citizens can file complaints with the Defensor del Pueblo for inaccessible public services.
OAW Sanctions
The Web Accessibility Observatory publishes compliance results, affecting institutional reputation.
Digital Exclusion
Failing to provide accessible alternatives can exclude citizens with disabilities from exercising their rights.
Law 11/2023
Compliance.
Certify that your digital procedures and electronic services comply with the accessibility requirements of Law 11/2023 and RD 1112/2018.
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