What exactly does ARU outsourcing include?

Everything: establishment, functions manual, IRA preparation and renewal, declaration drafting, citizen complaint management, OAW monitoring, and compliance plans. Your entity needs no specialized staff.

How often is the IRA renewed?

In-depth review reports have a frequency set by RD 1112/2018 (generally every 3 years, with annual partial reviews). We control the calendar and execute it automatically.

What happens with citizen complaints?

We manage the entire protocol: reception, technical evaluation, response to citizens within the legal deadline, and, if applicable, escalation to the Ombudsman.

Can we internalize the ARU later?

Yes. Our service includes the option of progressive transfer: we train your internal team, hand over all documentation and procedures, and accompany the transition until you are autonomous.

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Outsourced ARU (Accessibility Responsible Unit)

Outsourced ARU (Accessibility Responsible Unit)

We outsource the full management of your ARU — no specialized personnel needed.

We have taken on the responsibilities of the Accessibility Unit: preparing reports (ARU), issuing accessibility statements, monitoring the OAW, managing communications, defining the digital accessibility framework plan, and monitoring the status of corporate accessibility.

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SYS_V2.0 // ARU

Complete outsourced ARU — no specialized personnel needed.

Preparation and renewal of AR Reports (OAW methodology).

Drafting and updating of Accessibility Declarations.

What is the ARU and why outsource it?

The Accessibility Responsibility Unit (ARU) is the function responsible for ensuring regulatory compliance and the ongoing management of digital accessibility in accordance with Royal Decree 1112/2018, EN 301549:2022, the ADA and the WCAG. Outsourcing the ARU allows the organisation to have a specialised team without the need for an internal structure, ensuring continuity, rigour and adaptation to regulatory frameworks, including the European Accessibility Act. Our service comprehensively covers the functions of the ARU, in coordination with digital accessibility auditing and strategic consultancy, guaranteeing a complete and sustainable management model across the entire company.

1

Full ARU management
2

Monitoring of assets and suppliers
3

Corporate traceability system
4

Official reports and documentation
5

Communications management and legal compliance

Service Scope

What do we provide?

Digital Accessibility Governance

We define, promote, and coordinate the corporate accessibility model throughout the organization.

Control and Traceability System

Implementation of a system that enables monitoring of compliance status, performance, and risks for all digital assets.

Asset and Vendor Management

Compliance monitoring for company-owned and third-party assets, including validation and ongoing tracking.

Regulatory compliance and reporting

Preparation and updating of AAR reports, accessibility statements, and official documentation in accordance with regulations.

Complaint Management

Handling and resolution of incidents and requests in accordance with established legal deadlines.

Adaptation and Development Plan

Prioritized improvement roadmap for continous accessibility improvement

Training and Development Plan

Structured training for in-house teams, ensuring that accessibility is integrated into processes and development.

Our
Methodology.

A proven, cyclical, and transparent process designed to minimize friction and maximize long-term compliance.

No commitment

Assessment & Establishment

Analysis of the entity's current accessibility state, identify key stakeholders, and formally establish the ARU with all procedures.

Implementation of the control system

Deployment of traceability mechanisms to monitor assets, compliance, and risks.

Operational and Regulatory Management

Ongoing execution of ARU functions: reports, filings, monitoring, and legal compliance.

Coordination and Corporate Governance

Oversight of proprietary and third-party assets, aligning teams, suppliers, and processes.

Renewal & Improvement

Progressive improvement through compliance plans, maturity metrics, and team training.

Value Proposition

Why we are
different.

We build sustainable and scalable accessibility infrastructures.

[01]

Comprehensive and specialized outsourcing

We fully assume the role of the ARU with an expert team, eliminating the need for an internal structure and ensuring professional and continuous management.

[02]

Structured governance model

We define and lead a digital accessibility system with roles, processes, and decision-making aligned with the organization.

[03]

Corporate control and traceability

We implement a system that allows you to track the compliance status of all digital assets and their evolution at all times.

[04]

Total management of assets and suppliers

We oversee compliance in both internal environments and with suppliers, ensuring consistency and overall control.

[05]

Continuous regulatory compliance

We ensure that official documentation is constantly updated and adapted to current regulatory frameworks.

[06]

Data-driven evolution and maturity

We measure accessibility levels and define plans for progressive improvement using indicators and maturity models.

Your ARU operational,
without internal management.

We outsource the full management of your Accessibility Responsible Unit. IRA reports, declarations, OAW monitoring, and complaint management — all covered without your team needing to dedicate specialized resources.

Valid for public tenders and procurement processes

Protection against EAA and EN 301 549 sanctions

Outsource my ARU