Transport, Mobility & Tourism
Accessible digital services for travelers and tourists of all abilities.
Passenger transport is one of the sectors directly required by the European Accessibility Act. From ticket booking to online check-in, through digital information panels and mobility apps, every digital touchpoint must be accessible. At TWA, we work with airlines, rail operators, bus companies, hotel chains, and tourism platforms to transform the traveler's digital experience into a truly inclusive one, complying with the EAA, EU Regulation 181/2011, and WCAG 2.2.
Why must transport be digitally accessible?
Passenger transport is one of the sectors expressly regulated by the European Accessibility Act (EAA). European regulation recognizes that the travel chain must be accessible end to end: from destination search to baggage collection, through booking, check-in, and real-time information.
EU Regulation 181/2011 already established specific rights for travelers with disabilities in road transport, and the EAA extends these obligations to the digital domain. Ticket vending machines, digital information panels, and mobility apps must be designed so anyone can use them independently.
In the tourism sector, accessibility is not just a legal obligation: it is a business opportunity. Accessible tourism generates over 400 billion euros annually in Europe and grows faster than conventional tourism. TWA helps sector companies turn regulatory compliance into competitive advantage.
Applicable regulations
European Accessibility Act (EAA)
Passenger transport is directly included in the EAA scope. Requires booking platforms, apps, vending machines, and digital services to be accessible.
EU Regulation 181/2011
Establishes rights for travelers with disabilities or reduced mobility in road transport, including accessible information and assistance requirements.
WCAG 2.2 (Level AA)
Technical reference standard ensuring booking websites, mobility apps, and traveler information systems are accessible to all.
UNE-EN 301 549
Harmonized standard covering ICT products including self-service terminals (ticket vending machines) and transport mobile applications.
What must be accessible?
Booking Website
Ticket, flight, or hotel search and booking portal. Search engines, date selectors, payment gateways, and confirmations must be fully accessible.
Mobility Apps
Mobile applications for checking schedules, buying tickets, checking in, and receiving real-time travel notifications.
Ticket Vending Machines
Self-service terminals at stations and airports. Must meet physical and digital accessibility requirements per EN 301 549.
Digital Information Panels
Departure, arrival, and connection information screens. Must guarantee readability, contrast, and alternatives for visually impaired people.
Online Check-in & Baggage
Digital flows for check-in, seat selection, baggage labeling, and obtaining digital boarding passes.
Interactive Maps
Terminal, station, and tourist destination maps. Must offer textual alternatives and be navigable by keyboard and assistive technologies.
Hotel Booking Platforms
Accommodation booking systems with room accessibility information, filters by features, and inclusive booking process.
Loyalty Programmes
Points, miles and frequent traveller programme portals and apps with dashboards, history and redemptions that must be accessible.
Traveller Documentation
Transport conditions, baggage policies, destination guides and communications in accessible formats for all travellers.
Web & App Accessibility Audit
Exhaustive evaluation of transport and tourism digital channels per WCAG 2.2 AA and EN 301 549. Technical reports with correction prioritization by traveler impact.
Strategic Accessibility Consulting
Guidance for integrating accessibility into the development cycle of transport digital products: from requirements to acceptance testing.
Document Accessibility
Adaptation of traveler documents: transport conditions, baggage policies, destination guides, and communications in accessible formats (PDF/UA, HTML).
PubliAccesible
Accessibility certification for travel multimedia content: promotional videos, interactive guides, and commercial communications accessible to all travelers.
Tools we implement
We All Compliance
Continuous accessibility monitoring for transport digital platforms. Detects regressions, generates automatic reports, and facilitates regulatory compliance management.
AI Assistants - Traveler Support
Accessible AI chatbots and virtual assistants for traveler support: schedule inquiries, booking changes, and real-time assistance for people with disabilities.
We All PDF
Automatic remediation of travel documentation (tickets, boarding passes, transport conditions) to PDF/UA standards for travellers with disabilities.
Transport and tourism
accessible for everyone.
Certify that your booking platforms, mobility apps, and traveler information systems comply with the EAA and WCAG 2.2. Guarantee a barrier-free digital travel experience, from search to destination.
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