Law 11/2023 on Digitalization
Law 11/2023 of 8 May promotes the digitalization of public administration with accessibility as a cross-cutting requirement. It mandates that all digital procedures, electronic notifications, digital signatures and electronic registries must be fully accessible.
What is Law 11/2023?
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1
Establishes the digital channel as the primary interface between citizens and public administration.
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2
Requires accessibility in electronic procedures, digital signatures and notifications.
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3
Reinforces RD 1112/2018 by expanding the scope of obligated digital assets.
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4
An inaccessible digital procedure may invalidate the resulting administrative act.
Our
methodology.
Digital Asset Inventory
We identify all electronic procedures, notification systems, and digital signatures that must comply with requirements.
Accessibility Audit of Procedures
Comprehensive evaluation of the end-to-end processing flow: from accessing the website to receiving the resolution.
Compliance Report
Detailed report on the accessibility status of each procedure, the barriers identified, and their impact on citizens' rights.
Priority Remediation Plan
Roadmap for corrective actions prioritized by citizen impact and legal risk.
Verification and Monitoring
Periodic reviews to ensure that new digitized procedures are accessible from the outset.
Who it is
aimed at
Law 11/2023 applies to all levels of Spanish public administration and their technology providers.
Public Administrations
All public administrations must guarantee that their digitized procedures are accessible without exception.
Technology Companies for Public Administration
Developers of electronic offices, document management systems, and notification systems must integrate accessibility.
Notaries and Registries
The digitization of notarial and registry procedures must comply with accessibility requirements.
What must be accessible
Electronic Procedures
Electronic offices, processing forms, and digital files.
Electronic Notifications
Digital notification systems (DEHú, Notifica), electronic mailboxes.
Digital Signatures
Electronic signature systems, digital certificates, Cl@ve, and authentication.
Electronic Registries
Incoming/outgoing registries, electronic commercial and civil registries.
Administrative Documentation
Digital resolutions, electronic certificates, minutes, and official documents.
Archives and Repositories
Electronic archives, document repositories, and regulatory databases.
Electronic Payment Systems
Payment gateways for fees and taxes, direct debits, and electronic receipts.
Procurement Platforms
Electronic tendering portals, digital tender documents, and notice boards.
Why we are
different
We build sustainable and scalable accessibility infrastructures.
Legal Validity of Actions
Accessibility protects the legal validity of resolutions and administrative acts issued through digital channels.
Inclusion of All Citizens
More than 4.3 million people with disabilities in Spain have the right to an accessible digital administration.
Comprehensive Regulatory Compliance
Our approach covers Law 11/2023, Royal Decree 1112/2018, and UNE 301 549 in an integrated manner.
Reduction of Complaints
An accessible digital administration drastically reduces complaints, appeals, and liability claims.
Efficiency in Digital Transformation
Integrating accessibility from the design stage is more efficient than remediation, reducing long-term costs.
Improved Citizen Relations
Accessible procedures improve citizen satisfaction, reduce in-person visits, and expedite processing times.
Risks of non-compliance
Lack of accessibility in digital procedures has direct legal consequences for the validity of administrative actions.
Nullity of administrative actions
An inaccessible digital procedure can violate the right to equality, and the resulting decisions may be annulled.
Citizen complaints and claims
Citizens can file formal complaints with the Ombudsman regarding barriers in digital procedures.
Compensation
If a citizen with a disability suffers harm due to being unable to complete a procedure, they can claim compensation.
Exclusion from public procurement
Technology companies whose products do not comply may be excluded from digitization tenders.
Law 11/2023
Compliance.
Certify that your digital procedures and electronic services comply with the accessibility requirements of Law 11/2023 and RD 1112/2018.
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