RD 1112/2018
425 Royal Decree 1112/2018 transposes Directive (EU) 2016/2102 and establishes the obligation for public sector websites, mobile applications, and digital assets to comply with the UNE 301 549 standard (aligned with WCAG). It requires periodic accessibility reviews, the publication of an accessibility statement, and the provision of communication mechanisms for handling requests and complaints.
Key Points of Royal Decree 1112/2018
- 1
Mandatory scope – Applicable to all public sector websites, apps, and digital assets.
- 2
Regulatory compliance – Compliance with EN 301 549 (WCAG) and publication of the accessibility statement.
- 3
Communication channels – Handling of requests, complaints, and claims in accordance with legal procedures.
- 4
Monitoring and control – Tracking compliance through the Web Accessibility Observatory (OAW).
Our
methodology.
Obligation Analysis
We determine the exact scope of your obligations under RD 1112: which portals, apps and content must comply, and within what deadlines.
Compliance Audit
Complete technical evaluation against EN 301 549, identifying non-compliances and classifying them by criticality and citizen impact.
Accessibility Statement
Drafting of the official Statement following the OAW model, with detailed compliance status and action plan for non-conforming content.
Remediation Plan
Prioritised roadmap with technical solutions for each non-compliance, adapted to your team's resources and timelines.
Monitoring and Updates
Periodic reviews to maintain compliance as new content, technology updates and regulatory changes occur.
Who it is
aimed at
RD 1112/2018 obliges all Spanish public-sector entities — local, regional and national administrations — as well as linked or dependent bodies managing digital services for citizens.
Public Administrations
Town councils, provincial councils, autonomous communities, ministries and any public-law entity, including public companies and public-sector foundations.
Public Universities
All universities in the Spanish public system, including their electronic headquarters, virtual campuses, enrolment platforms and transparency portals.
What must be accessible
Electronic headquarters
Processing platforms for the electronic relationship with citizens.
Institutional web portals
Main websites of public bodies, including transparency and public employment.
Mobile applications
Official public administration apps for queries, appointments and procedures.
Intranets and extranets
Internal collaboration networks that must be accessible for public employees with disabilities.
Office documents
PDFs, Word documents, spreadsheets published on institutional portals.
Processing platforms
Case management systems, electronic notification and digital signature.
Accessibility statements
Mandatory document reporting the portal's degree of conformity.
Multimedia content
Videos, audio and live broadcasts requiring subtitles and audio description.
Why we are
different
We transform accessibility into a continuous management model, integrating it into the organization's processes and systems to ensure its long-term sustainability.
Guaranteed legal compliance
We guarantee compliance with Royal Decree 1112/2018 and the European Directive, minimizing risks and ensuring a proper response to monitoring processes.
Official accessibility statement
We develop and maintain the accessibility statement with all required elements, including compliance status, limitations, and improvement plan.
Improved citizen service
Accessibility ensures that all users can access digital services independently, improving the quality and equity of public service.
OAW monitoring preparation
We align digital assets with the criteria of the Web Accessibility Observatory, ensuring an appropriate response to its periodic evaluations.
Advantage in public tenders
Demonstrated compliance with Royal Decree 1112 is an increasingly important evaluation criterion in public procurement tenders for digital services.
Operational communication mechanism
We implement and manage communication channels for receiving and resolving requests, incidents, and complaints related to accessibility.
Risks of non-compliance
Non-compliance with RD 1112/2018 exposes public administrations to supervision procedures by the Web Accessibility Observatory (OAW) and formal complaints that can escalate to the Ombudsman.
OAW requirement
The Web Accessibility Observatory conducts regular monitoring; organizations that do not meet the required standards receive formal compliance requests.
Publication as non-compliant
The results of OAW assessments are published in accessible reports, which can negatively impact an organization's reputation.
Complaints to the Ombudsman
Citizens can file formal complaints if the communication mechanism does not resolve the barriers. The Ombudsman can issue binding recommendations.
Risk of nullity of actions
Lack of accessibility on digital platforms can compromise the validity of certain procedures, as it affects the right of access under equal conditions.
Official
Accessibility Statement.
We help you draft and publish the Accessibility Statement following the official OAW model, including conformity status, detected limitations and the communication mechanism required by law.
Companies that already trust us
