{"id":9765,"date":"2025-04-08T13:52:21","date_gmt":"2025-04-08T13:52:21","guid":{"rendered":"https:\/\/www.tuwebaccesible.es\/requisitos-productos-directiva-ue-2019-882\/"},"modified":"2025-06-13T08:44:31","modified_gmt":"2025-06-13T08:44:31","slug":"product-requirements-under-eu-directive-2019-882","status":"publish","type":"post","link":"https:\/\/www.tuwebaccesible.es\/en\/product-requirements-under-eu-directive-2019-882\/","title":{"rendered":"Directive (EU) 2019\/882 explained: requirements, deadlines, and affected products"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text uncode_shortcode_id=&#8221;141321&#8243; el_class=&#8221;summary&#8221;]<\/p>\n<p class=\"summary\"><strong>Directive (EU) 2019\/882<\/strong>, popularly known as the <strong>European Accessibility Act (EAA)<\/strong>, establishes a European legal framework to ensure that key products and services are accessible to persons with disabilities and all citizens.<\/p>\n<p>With the implementation deadline set for<strong> June 28, 2025<\/strong>, it is essential that companies, institutions, and professionals fully understand what this regulation requires, what products and services it affects, and what the deadlines and consequences are.<\/p>\n<p>In this article, we provide an <strong>executive summary of Directive 2019\/882<\/strong>, explain its requirements, and tell you how to access the full official text.[\/vc_column_text][vc_single_image media=&#8221;9740&#8243; dynamic=&#8221;yes&#8221; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;511750&#8243;][vc_column_text uncode_shortcode_id=&#8221;492357&#8243;]<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Contenidos<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.tuwebaccesible.es\/en\/product-requirements-under-eu-directive-2019-882\/#What-is-Directive-EU-2019882\" >What is Directive (EU) 2019\/882<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.tuwebaccesible.es\/en\/product-requirements-under-eu-directive-2019-882\/#Scope-of-Directive-2019882\" >Scope of Directive 2019\/882<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.tuwebaccesible.es\/en\/product-requirements-under-eu-directive-2019-882\/#Accessibility-requirements\" >Accessibility requirements<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.tuwebaccesible.es\/en\/product-requirements-under-eu-directive-2019-882\/#Sectors-affected-by-the-EAA-in-2025\" >Sectors affected by the EAA in 2025<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.tuwebaccesible.es\/en\/product-requirements-under-eu-directive-2019-882\/#Countries-affected-by-the-European-accessibility-law-Applicable-regulations\" >Countries affected by the European accessibility law: Applicable regulations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.tuwebaccesible.es\/en\/product-requirements-under-eu-directive-2019-882\/#Steps-to-comply-with-Directive-2019882\" >Steps to comply with Directive 2019\/882<\/a><\/li><\/ul><\/nav><\/div>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;1&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;186720&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;180389&#8243;]<\/p>\n<h2><span class=\"ez-toc-section\" id=\"What-is-Directive-EU-2019882\"><\/span>What is Directive (EU) 2019\/882<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>Directive (EU) 2019\/882<\/strong>, adopted on <strong>April 17, 2019<\/strong>, is a key element of the European Union&#8217;s accessibility strategy.<\/p>\n<p>Its purpose is to ensure that certain products and services are accessible for:<\/p>\n<ul>\n<li><strong>People with permanent or temporary disabilities<\/strong>.<\/li>\n<li><strong>Older adults with functional limitations<\/strong>.<\/li>\n<li>Any citizen who, under certain circumstances, requires more usable digital environments.<\/li>\n<\/ul>\n<p>The Directive responds to:<\/p>\n<ul>\n<li>The need to <strong>harmonize accessibility requirements<\/strong> across the EU.<\/li>\n<li>The <strong>removal of barriers<\/strong> in the single market.<\/li>\n<li>The strengthening of citizens&#8217; rights in the digital age.<\/li>\n<\/ul>\n<p><strong>Full text in PDF<\/strong><\/p>\n<p>You can consult the full official text in Spanish on the EUR-Lex portal:<\/p>\n<ul>\n<li><a href=\"https:\/\/eur-lex.europa.eu\/legal-content\/ES\/TXT\/?uri=CELEX%3A32019L0882\" target=\"_blank\" rel=\"noopener\">Directive (EU) 2019\/882 &#8211; full text (official PDF)<\/a><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Scope-of-Directive-2019882\"><\/span>Scope of Directive 2019\/882<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The Directive applies to:<\/p>\n<ul>\n<li><strong>Electronic communications<\/strong> services.<\/li>\n<li><strong>Passenger transportation<\/strong> services.<\/li>\n<li><strong>Retail banking<\/strong> services.<\/li>\n<li><strong>E-commerce<\/strong> (e-commerce websites and mobile apps).<\/li>\n<li>On-demand audiovisual services.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Accessibility-requirements\"><\/span>Accessibility requirements<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The affected products and services must meet functional requirements such as:<\/p>\n<ul>\n<li>Compatibility with<strong> assistive technologies.<\/strong><\/li>\n<li>Text alternatives for<strong> visual and audio content<\/strong>.<\/li>\n<li>Accessible <strong>keyboard<\/strong> <strong>navigation<\/strong> and <strong>voice commands<\/strong>.<\/li>\n<li>Intuitive and understandable interfaces.<\/li>\n<li>Accessible product documentation.<\/li>\n<\/ul>\n<p>For digital environments (websites and apps), compliance with <a href=\"https:\/\/www.tuwebaccesible.es\/wcag-2-2-guia-paso-a-paso-para-cumplir-las-nuevas-pautas\/\">WCAG 2.1 AA<\/a> or equivalent standards is recommended.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Sectors-affected-by-the-EAA-in-2025\"><\/span>Sectors affected by the EAA in 2025<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Starting June 28, 2025, the following products and services must be accessible:<\/p>\n<ul>\n<li><strong>Online banking and mobile applications<\/strong>: Platforms must be compatible with screen readers, allow keyboard navigation, and provide clear and understandable information.<\/li>\n<li><strong>Automated teller machines (ATMs) and payment terminals (POS)<\/strong>: They must have features such as voice output, Braille text, and a physical design that facilitates use by people with reduced mobility.<\/li>\n<li><strong>Contracts and pre-contractual information<\/strong>: Documentation must be available in accessible formats.<\/li>\n<li><strong>Electronic signature and identification services<\/strong>: They must be designed for everyone to use.<\/li>\n<li><strong>Websites and mobile applications<\/strong>: They must comply with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. This includes, among other things, providing alternative text for images, subtitles for videos, and ensuring adequate color contrast.<\/li>\n<li><strong>Purchasing Process<\/strong>: From product selection to payment, the entire flow must be navigable and understandable for people with various disabilities.<\/li>\n<li><strong>Product and Service Information<\/strong>: Descriptions and specifications must be clear and accessible.<\/li>\n<li><strong>Transportation<\/strong>: This applies to air, bus, rail, and inland waterway transportation services, with regard to their websites, mobile applications, ticket machines, and real-time information.<\/li>\n<li><strong>Telecommunications<\/strong>: This includes electronic communications services and the equipment used to access them.<\/li>\n<li><strong>Audiovisual Services<\/strong>: Streaming platforms and other audiovisual services must guarantee the accessibility of their content.<\/li>\n<li><strong>Electronic Books (E-books)<\/strong>: E-book readers and the formats of digital books themselves must be accessible.<\/li>\n<li><strong>Computer Equipment and Operating Systems<\/strong>: General-purpose computers and their operating systems fall within the scope of the law.<\/li>\n<li><strong>Public Administration<\/strong>: Although already subject to accessibility regulations, the AEA strengthens and expands the obligations of public entities.<\/li>\n<li><strong>Insurers<\/strong>: Insurance companies are explicitly included within the scope of the Act. They are considered part of the &#8220;financial services&#8221; aimed at consumers.<\/li>\n<li><strong>Supermarkets<\/strong>: Given that the online sale of food and household products is a booming service, most large and medium-sized supermarket chains are required to make their e-commerce platforms fully accessible.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Countries-affected-by-the-European-accessibility-law-Applicable-regulations\"><\/span>Countries affected by the European accessibility law: Applicable regulations<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li><strong>Spain<\/strong>: Law 11\/2023 adapts the Directive to the Spanish legal framework.<\/li>\n<li><strong>France<\/strong>: Ordonnance n\u00b0 2022-550 published in April 2022.<\/li>\n<li><strong>Germany<\/strong>: Barrierefreiheitsst\u00e4rkungsgesetz (BFSG) effective June 2021.<\/li>\n<\/ul>\n<p>Each country defines competent authorities to oversee compliance.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Steps-to-comply-with-Directive-2019882\"><\/span>Steps to comply with Directive 2019\/882<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li>Audit the current accessibility level of your products and services.<\/li>\n<li>Plan any necessary adaptations.<\/li>\n<li>Train internal teams on accessibility.<\/li>\n<li>Integrate accessibility requirements into design and development processes.<\/li>\n<li>Document compliance for potential audits.<\/li>\n<\/ol>\n<p>Starting as soon as possible is key to meeting the June 2025 deadline.[\/vc_column_text][\/vc_column][\/vc_row][vc_section overlay_alpha=&#8221;50&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;177483&#8243;][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;1&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;221572&#8243; el_id=&#8221;accordion-preguntas-frecuentes&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading text_font=&#8221;font-179873&#8243; text_height=&#8221;fontheight-50&#8243; uncode_shortcode_id=&#8221;144098&#8243;]Frequently Asked Questions (FAQs)[\/vc_custom_heading][vc_accordion sign=&#8221;plus&#8221; sign_size=&#8221;md&#8221; gutter_simple=&#8221;0&#8243; uncode_shortcode_id=&#8221;479743&#8243; el_class=&#8221;secondary-accordion-ADA&#8221; active_tab=&#8221;0&#8243;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221; What is Directive (EU) 2019\/882?&#8221; tab_id=&#8221;1730199680-1-7809ac-f5f9&#8243;][vc_column_text uncode_shortcode_id=&#8221;639210&#8243;]It is the legal basis that establishes common accessibility requirements in the EU for certain products and services.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221; Where can I find the full text?&#8221; tab_id=&#8221;1730199680-2-9809ac-f5f9&#8243;][vc_column_text uncode_shortcode_id=&#8221;175187&#8243;]On the EUR-Lex portal: <a href=\"https:\/\/eur-lex.europa.eu\/legal-content\/ES\/TXT\/?uri=CELEX%3A32019L0882\" target=\"_blank\" rel=\"noopener\">Directive 2019\/882 &#8211; full text.<\/a>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What products and services does the EAA cover?&#8221; tab_id=&#8221;1730200849428-2-309ac-f5f9&#8243;][vc_column_text uncode_shortcode_id=&#8221;154591&#8243;]ATMs, ticket machines, smartphones, e-readers, e-commerce, online banking, passenger transport, electronic communications, and on-demand audiovisual services.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221; What is the deadline for compliance?&#8221; tab_id=&#8221;1730200849428-2-3909ac-f5f9&#8243;][vc_column_text uncode_shortcode_id=&#8221;120977&#8243;]From <strong>28 June 2025<\/strong>, compliance will be mandatory in all Member States.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221; Does it apply to micro-enterprises?&#8221; tab_id=&#8221;1730200849428-2-3309ac-f5f9&#8243;][vc_column_text uncode_shortcode_id=&#8221;493266&#8243;]Microenterprises that provide services are exempt, but product manufacturers are not.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What risks does non-compliance entail?&#8221; tab_id=&#8221;1748967257381-5-3&#8243;][vc_column_text uncode_shortcode_id=&#8221;920845&#8243;]Fines, mandatory adaptation, legal claims, and reputational damage.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column width=&#8221;1\/1&#8243;][uncode_block id=&#8221;5789&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text uncode_shortcode_id=&#8221;141321&#8243; el_class=&#8221;summary&#8221;] Directive (EU) 2019\/882, popularly known as the European Accessibility Act (EAA), establishes a European legal framework to [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":9742,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[136],"tags":[],"class_list":["post-9765","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hot-news"],"acf":[],"_form":null,"_mail":null,"_mail_2":null,"_messages":null,"_additional_settings":null,"_locale":null,"migrate_from_cf7_redirect":null,"_hash":null,"_links":{"self":[{"href":"https:\/\/www.tuwebaccesible.es\/en\/wp-json\/wp\/v2\/posts\/9765","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tuwebaccesible.es\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tuwebaccesible.es\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tuwebaccesible.es\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tuwebaccesible.es\/en\/wp-json\/wp\/v2\/comments?post=9765"}],"version-history":[{"count":3,"href":"https:\/\/www.tuwebaccesible.es\/en\/wp-json\/wp\/v2\/posts\/9765\/revisions"}],"predecessor-version":[{"id":9805,"href":"https:\/\/www.tuwebaccesible.es\/en\/wp-json\/wp\/v2\/posts\/9765\/revisions\/9805"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tuwebaccesible.es\/en\/wp-json\/wp\/v2\/media\/9742"}],"wp:attachment":[{"href":"https:\/\/www.tuwebaccesible.es\/en\/wp-json\/wp\/v2\/media?parent=9765"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tuwebaccesible.es\/en\/wp-json\/wp\/v2\/categories?post=9765"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tuwebaccesible.es\/en\/wp-json\/wp\/v2\/tags?post=9765"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}